Frequently Asked Questions

Browse our Frequently Asked Questions library below.

What is the purpose of PowerSafe?

PowerSafe is a standard for your utility workforce general safety orientation; a sure way for utility companies to be confident that all contractors have received the same awareness level training. PowerSafe is the source for reporting and real-time training records management. This system, written by a representative group of utility contractors and owners, is delivered and administered by Alliance Safety Council, a non-profit organization dedicated to improving safety in the workplace.

Do I have to join PowerSafe to have my employees take PowerSafe training?

No, but members will receive discounts and invoicing privileges.

How long will it be until I may use our company’s username and password?

You will receive an email confirmation providing your company’s username and password. It typically takes up to 4 hours to establish corporate access. You will receive a phone call verifying your company’s information. If it is a weekend or holiday, it may take until the next business day.

Our company has multiple locations. May we have multiple administrators’ usernames and passwords?

Yes.

I forgot my username and/or password. What do I do?

Visit powersafetraining.org and click LOG IN from the main navigation menu.

Click orange Forgot Username/Password button.

Follow the prompts to retrieve your username or password.

NOTE: If you have forgotten both your username and password, go through the steps listed above to retrieve your username first. The username will be emailed to the provided email address and can be used to retrieve your password. ​​

What courses do my employees need to take?

Please contact your supervisor or refer to your owner agreement to determine which PowerSafe courses you need to take.

How do my employees take PowerSafe?

Create a business account and log in by going to www.powersafetraining.org. Click LOG IN from the main navigation menu and then Create a Login. You will receive your business account username and password within four (4) business hours. This will be emailed to the email address given during the creation of this account. (Please check your Spam Box in case the response is filtered to your Spam Mail.)

For non-proctored training, provide students with your company’s username and password and direct them to www.powersafetraining.org. The Accessing Web-based Training tutorial may be helpful in this case.

An administrator of the account will have to follow steps in the PowerSafe database to register each student for proctored training at a Non-ARSC facility. View the Registering for Proctored Courses tutorial for step-by-steps instructions on this process.

If registering for training at an ARSC facility, the administrator will need to call the facility where the training is taking place.

May my employees take PowerSafe courses from their homes?

Yes, but the company must provide students with the company’s username and password. Please be sure your employees’ computers meet the minimum specifications for taking the courses.

The PowerSafe course I have selected is not opening. What do I do?

Make sure your system is running in accordance with the specifications listed below:

1. Microsoft Internet Explorer 8.0 and above, Google Chrome or Mozilla Firefox

2. Sound card (we recommend using head phones)

3. Download the Macromedia Flash Player Plugin (v. 12 or better)

4. High Speed Internet 250k or better/DSL (if you click on Log in under the Take Online Training, your computer speed can be found at the bottom of the screen.

We suggest running only 8 computers simultaneously per T1 line. (Once the content caches, you can add computers and the courses will run at a greater speed.)

I clicked on “Start Course” and am not seeing the course. What do I do?

Disable all pop-up blockers and check browser settings to make sure they match the specifications listed below.

1. Microsoft Internet Explorer 8.0 and above, Google Chrome or Mozilla Firefox

2. Sound card (we recommend using head phones)

3. Download the Macromedia Flash Player Plugin (v. 12 or better)

4. High Speed Internet 250k or better/DSL (if you click on Log in under the Take Online Training, your computer speed can be found at the bottom of the screen.

We suggest running only 8 computers simultaneously per T1 line. (Once the content caches, you can add computers and the courses will run at a greater speed.)

The screen display says, “Student could not be found.” What do I do?

This is not actually an error. This just means the system did not recognize the student identifier that was entered. You must supply the first and last name of the trainee on this screen so you may add them to the database.

How long is each course valid?

One year from the date of completed training.

How long is each PowerSafe course?

PowerSafe Generation and PowerSafe T&D courses both average about 2.5 hours in length. Refreshers average 1.5 hours. Details on specific PowerSafe courses can be found on our Available Courses page.

What is the cost of each PowerSafe course?

PowerSafe courses are available in member and nonmember prices. Specific pricing information can be found on our Available Courses page.

How do I pay for PowerSafe courses?

Members may apply for invoicing privileges or pay by credit card. Nonmembers will need to pay by credit card. You may enter the credit card number each time or you may select to place a credit card on file. Your credit card will NOT be charged until a record has been stored in the database. This means that if a student does not finish a course, your credit card will not be charged.

I used a credit card to pay for the training. How do I receive a receipt?

Please refer to our Printing Receipts tutorial for step-by-step instructions on how to access and print receipts.

When will I get the PowerSafe badge for each employee?

We mail out PowerSafe badges Monday through Friday to the address attached to the username used when logging into the course.

I need to verify training for a potential employee or contractor employee, but cannot find their training information online. What do I do?

Call 877-345-1252 for help with training verification.

Will my company be able to look up records?

Yes. The PowerSafe database serves as a secure, online source for reporting and real-time training records management. This may substantially reduce audit time by as much as 60 percent.

How do I look up records of my employees?

Members may go to www.powersafetraining.org.

1. Select LOG IN from the main navigation menu.

2. Select Log in below Administrators.

3. Enter username and password.

4. Enter your Student Identifier in the blank provided.

5. Select “Search”.

NOTE: You can also select Reports in the navigation and then Training History from the drop down menu.

How do I view or print reports of my students who have completed PowerSafe training courses?

Please refer to our Running Reports tutorial for step-by-step instructions on how to access, export and print reports.

What happens if a student begins the course but does not complete the course?

Courses are electronically bookmarked. If a student does not complete the course, just follow the same steps to begin the course. The course will resume at the beginning of the section where the trainee left off.

Please Note: Your credit card is NOT charged until a course is completed.

My administrator’s Internet account is locked. What do I do?

This can occur when the user has not used an account for 13+ months. Please call 877-345-1252 to have the account unlocked.